SERVICE ADVISOR – TRENTON GRIMSBY Reference Number - 0123445567567
Location Trenton Grimsby
Working Hours TBC
Benefits TBC
Salary Competitive
Closing Date 31/12/2020

SERVICE ADVISOR – TRENTON GRIMSBY

The Company
Trenton recognise that good people are the key to our success. If you have a passion for customer service, the drive to succeed and you’re currently working within the automotive industry or are interested in a career within the industry, Trenton is for you.

The Role
We are looking for an experienced advisor. This customer focused position requires the provision of excellent support and administrative service between the customer and Service Centre. As the face of Trenton you will be responsible for the planning and coordination of service activity to maximise workshop/body shop utilisation and profitability, as well as ensuring our customers are 100% satisfied.

Responsibilities

  • Build rapport and qualify customers’ needs
  • Agrees the details of the work that is to be carried out
  • Coordinates activities to deliver agreed work (on time/cost)
  • Updates the customer on progress and ensures high standards of service
  • Keep up to date with products, changes within the industry and legislation
  • Works as a full member of the Centre team

The Person

  • Customer Service experience within a franchised dealership or body shop
  • Excellent communication skills
  • Ability to liaise confidently with customers
  • Knowledge of workshop loading systems would be beneficial but not essential
  • IT Literate with Pinnacle (preferably) and knowledge in Microsoft Office
  • Strong organisational skills and the ability to multi-task
  • A solution focused individual with a natural problem-solving aptitude
  • Excellent time management skills
  • From an automotive trade background although not essential

*Must hold a full UK Driving licence

If you are an experienced Service Advisor and want to take the next step in furthering

your career, then please apply by Emailing your CV to Amy.Warren@trenton.co.uk or call 01472 483555 for more information.

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