Contents

Section 1 Claim Procedures

How to claim under

Your Nissan Warranty

Servicing Requirements

How to claim under

Your Nissan MOT Test Cover

Section 2 Definitions

Definitions

Section 3 Details of Cover

Nissan Warranty Cover

General Warranty Exclusions

Additional Benefits –

Out of Pocket Expenses including:

Towing Charges, Vehicle Hire, Overnight Accommodation and Overseas Cover

Nissan MOT Test Cover

Section 4 Terms and Conditions

Nissan Warranty Terms and Conditions

(including cancellation terms)

Nissan MOT Test Cover Terms and Conditions (including cancellation terms)

Section 5 Transfer of Ownership

Transfer of Ownership Procedures

Section 6 Important Information

Complaints Procedure

Privacy and Data Protection Notice

Section 1 Claim Procedures

How to claim under your Nissan Warranty

We aim to make the claims procedure as simple as possible.

Repairs in the British Islands

1.If You wish to make a claim under the terms of Your warranty, please contact your supplying Nissan dealer to agree a suitable time for it to be inspected and repaired. If You cannot return the Vehicle to your supplying Nissan dealer, We recommend that You contact another Nissan dealer to arrange repairs.

2. Please take this booklet and the accompanying Welcome Letter with You when delivering the Vehicle to the dealer. The dealer will confirm whether it is still valid and will check Your service record to verify that the Vehicle has been properly maintained.

3.You should agree that You will pay the diagnostic costs and any repair costs that are not covered by the warranty.

4.Having established that your claim is valid, the dealer will contact The Administrator for authority to proceed. You may be asked to sign the repair invoice.

5.The Administrator reserves the right to examine any Vehicle and subject the parts being repaired to expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in the event of any dispute arising as to the extent of the liability, the decision of the assessor shall be final and binding on both the Administrator and the Warranty Holder.

6.Repair invoices should be made out to Nissan Motor (GB) Ltd and sent to Nissan Extended Warranty Administration, Claims Department, Jubilee House, 5 Mid-Point Business Park, Thornbury, West Yorkshire BD3 7AG.

If you need any further assistance relating to a claim, please contact The Administrator on 0344 573 8022.

Note: Repair invoices must be received by The Administrator within 30 days of the date of completion of the repairs, otherwise they cannot be accepted. Repair invoices received beyond this date will be subject to review in terms of the reason for delay and it will be at The Administrator’s discretion to accept such claims.

Repairs outside the British Islands

If it is necessary for a repair on Your Vehicle to be completed in the European Union or EFTA, you will not require prior authorisation from The Administrator.

1.Take Your Vehicle to the nearest Nissan franchised dealer or the local repairer. Give them Your authority to complete the repairs. Once the repairs have been completed, pay the costs and retain the invoice.

2.On Your return to the British Islands, send Your invoice and service records with a covering letter to: Nissan Extended Warranty Administration, Claims Department, Jubilee House, 5Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

3.Once the repairs have been completed, pay the costs and retain the invoice.

4.On Your return to the British Islands, send Your invoice and service records with a covering letter to: Nissan Extended Warranty Administration, Claims Department, Jubilee House, 5Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

In the event that Your claim is valid, The Administrator will reimburse You in pounds sterling at the prevailing rate of exchange on the date the repair was completed. Please note that We may not pay the full cost of a repair which is completed overseas. The maximum We will pay for parts is the British Islands list price at the time of repair. The maximum We will pay for labour is the warranty rate which would have been applicable if the repair had been completed in the British Islands by a Nissan dealer. If You need to make contact while You are abroad, please telephone 0044 1274 260122.

Servicing Requirements

To ensure that Your Vehicle is maintained in good condition it should be serviced in accordance with the manufacturer’s recommendations. Failure to comply with the manufacturer’s service schedules may invalidate Your warranty. Services must be carried out within ONE MONTH/1,000 MILES of the intervals specified by the Vehicle manufacturer, whichever comes first.

It is important that You retain Your service receipts as they may be required to validate a claim.

How to claim under Your Nissan MOT Test Cover

Simply take Your Vehicle to the nearest or supplying Nissan franchised dealer and hand over:

1.This booklet and Your Welcome Letter.

2.Proof of servicing.

3. The previous valid MOT Certificate (if applicable) and the notification of refusal to issue an MOT Certificate (VT30) citing the reasons for failure.

The dealer will then take responsibility for establishing that the parts involved in the repair, deemed necessary by the “notification of refusal to issue an MOT Certificate” (VT30), are covered by the Nissan MOT Test Cover. The dealer will be responsible for obtaining prior authorisation from The Administrator. Claims telephone number: 0344 573 8022.

Important

No repair should commence until The Administrator gives authorisation. When and if the Vehicle is granted an MOT Certificate (VT20), the dealer will forward a copy of the completed:

▼Repair invoice (signed by MOT Test

Cover Holder)

▼Old MOT Certificate and the “notification of refusal to issue an MOT Certificate” (VT30).

examine any Vehicle and subject the parts being repaired to expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in the event of any dispute arising as to the extent of the liability, the decision of the assessor shall be final and binding on both The Administrator and the MOT Test Cover Holder.

* In Northern Ireland Your authorised Nissan repairer will carry out a pre-test MOT Inspection and will submit Your Vehicle for the MOT test on Your behalf.

Note: Repair invoices must be received by The Administrator within 30 days of the date of completion of the repairs, otherwise they

cannot be accepted. Repair invoices received beyond this date will be subject to review in terms of the reason for delay and it will be at

The Administrator’s discretion to accept such claims. Repair invoices should be made out to Nissan Motor (GB) Ltd.

​

Section 2 Definitions

Nissan Warranty and MOT Test Cover

Provided by Nissan Motor (GB) Ltd.

The Company, We, Our, Us

Nissan Motor (GB) Ltd,

The Rivers Office Park,

Denham Way,

Maple Cross,

Rickmansworth,

Hertfordshire WD3 9YS.

The Administrator

Car Care Plan Limited,

T/A Nissan Extended Warranty Administration,

Jubilee House,

5 Mid Point Business Park,

Thornbury,

West Yorkshire BD3 7AG.

Nissan Warranty

A warranty provided with the Vehicle and only available at the time of Vehicle purchase from a Nissan dealer.

Nissan MOT Test Cover

Protection against specific components failing an MOT test, and only available at the time of Vehicle purchase from a Nissan dealer.

Warranty Holder, MOT Test Cover Holder, You, Your, Yourself

The person named in the Welcome Letter that accompanies this booklet or any subsequent purchaser to whom the benefit of the warranty is directly transferred.

Mechanical or Electrical Failure

The inability of a covered component to operate in accordance with the manufacturer’s specification for a reason, other than wear and tear, accident or malicious damage.

British Islands

British Islands means the United Kingdom (Great Britain and Northern Ireland), the Channel Islands and the Isle of Man.

Geographical Territories

Your warranty cover is valid anywhere in the British Islands. It is also valid in the European Union and the European Free Trade Association (EFTA) for up to 60 days a year.

Vehicle

The motor Vehicle referred to in the Welcome Letter that accompanies this booklet.

Welcome Letter

The confirmation that the warranty application has been accepted. When You receive the Welcome Letter, please check that it contains the correct details. Please keep Your booklet and Welcome Letter in a safe place, as You will need to show it to your dealer if You have to make a claim.

Warranty Period

The Warranty Period is shown in the Welcome Letter that accompanies this booklet. The warranty will start and expire on the dates shown in this letter, unless the manufacturer’s warranty expires earlier in which case the warranty will start and expire earlier and will reflect the Warranty Period purchased/ provided. It should be noted that if the manufacturer’s warranty is declared invalid or does not exist for whatever reason, the warranty will still start and expire on the dates shown in the Welcome Letter.

Section 3 Details of Cover

Nissan Warranty

Nissan Warranty is only available at the time that You purchase a used vehicle from a Nissan dealer. It is available on vehicles up to ten years old having travelled less than 100,000 miles from new.

Covered items

Nissan Warranty covers all the manufacturer’s original components for Mechanical or Electrical Failure with the exception of the items listed below (subject to the General Warranty Exclusions and Terms and Conditions detailed later in this booklet).

Excluded items

The following items are not covered:

▼ All service items/maintenance operations

▼ Air conditioning re-charge unless required as part of a component failure covered by the warranty

▼ Ancillary drive belts

▼ Batteries

▼ Brake friction materials

▼ Brake noise caused by an accumulation of dust

▼ Clutch friction materials

▼ Electrical software update or reprogramming unless required due to the failure of a covered part

▼ Exhaust system including diesel particulate filters (catalytic converters are covered for internal failure only and not accidental damage, corrosion or damage resulting from the use of incorrect fuel)

▼ Fuses, lamps and LED illumination, bulbs and bulb holders, including printed circuit boards which are part of the lamp

▼ Media storage devices

▼ Non factory-fitted components

▼ Tyres and valves

▼ Wheels

▼ Wheel balancing

▼ Wheel alignment or any wheel adjustments unless required as part of a component failure covered by the warranty

▼ Windscreen washer jets

▼ Wiper blades

▼ Water ingress including damage to covered components caused by water ingress

Trim and bodywork:

▼ Adjustments of doors, bonnet, boot lid, tailgate or any component which may require adjustment from time to time

▼ Aerials

▼ Glass (heater elements are covered)

▼ Exterior trim, bodywork, and cosmetic finishes

▼ Interior trim, check straps and hinges

▼ Paintwork

▼ Seat covers and cushions

▼ Weather-strips and body seals

Important

Neither “The Company”, nor “The Administrator” will be responsible for damage or losses to components that are not directly covered within the terms of this warranty in any circumstances.

Maximum claim limit

The amount You may claim over the whole period of this warranty is limited to the purchase price of Your Vehicle.

General Warranty Exclusions

a) The gradual reduction in operating performance (wear and tear) due to the age and mileage of the covered Vehicle.

b) Mechanical or Electrical Failure caused by corrosion.

c) Any loss, damage or failure which occurs while the Vehicle is outside the Geographical Territories detailed in this booklet.

d) Mechanical or Electrical Failure caused by faults which, in the opinion of a qualified engineer appointed by The Administrator, existed before the warranty commenced.

e) Vehicles where the speedometer/ odometer is altered, disconnected or interfered with in any way, unless it is faulty. Faulty speedometers/odometers may be repaired or replaced, but only with The Administrator’s prior authorisation.

f) Any routine component adjustment and alignment.

g) Component failure resulting from overloading or abnormal use.

h) Faults and damage resulting from the use of fuel which is either contaminated or inappropriate for the Vehicle.

i) Damage which has resulted from a failure to arrange for an obvious fault to be rectified.

j) Damage which has occurred as a result of any accessory being fitted (unless the accessory is approved by the manufacturer for use on the Vehicle and fitted according to instructions provided by the manufacturer of the accessory).

k) Vibrations and noises related to the Vehicle bodywork and chassis, and the operation of the Vehicle.

l) Deterioration such as discolouration, alteration or deformation of parts due to normal ageing.

m) The consequences of repairs, conversions or modifications carried out by firms not approved by the manufacturer, and the consequences of converting the Vehicle to run on LPG.

n) Damage resulting from the use of fluids or parts other than original parts or those of equivalent quality.

o) Any damage caused by frost, including damage where lack or failure of anti-freeze has been a contributory factor.

p) Component failure resulting from accidental damage, misuse or neglect.

q) Any damage or losses to components that are not directly covered within the terms of this warranty.

r) Water ingress (including damage to covered parts caused by water ingress).

s) Bodywork, paintwork, glass, upholstery, door and window seals, trim, and cosmetic finishes.

t) Diagnostic time of any type unless part of a valid claim.

Cyber Exclusion

We will not pay for any loss, damage, liability or expense directly or indirectly caused by or contributed to, or arising from, the use or operation, as a means for inflicting harm, of any system, software programme malicious code, virus or process or any other electronic system.

Additional Benefits

These benefits are not applicable to Nissan MOT Test Cover.

Out of Pocket Expenses

In the event of a valid claim, We will reimburse unavoidable out of pocket expenses as follows:

Towing Charges

If You incur unavoidable towing charges following a breakdown, We will reimburse reasonable towing charges. This only applies if Nissan Assistance is not available.

Vehicle Hire

If Your Vehicle requires repairs which are covered by this warranty, You may claim for a replacement hire vehicle (British Islands only).

Vehicle hire is not provided for the first 24 hours of Vehicle immobilisation. After this period We will refund Your vehicle hire costs for a comparable vehicle. You will be responsible for the cost of insurance, fuel and ancillary expenses. Please note that the maximum period for which You are entitled to a replacement vehicle following a single incident is seven days. Vehicle hire must be from a Nissan dealer or recognised vehicle hire company. A deposit may be required.

Overnight Accommodation

If You are unable to reach Your planned destination and find it necessary to book overnight accommodation elsewhere, We will pay up to £150 (inc. VAT) to cover the cost. Alternatively £200 (inc. VAT) may be claimed towards the cost of return rail or air fare.

The following conditions apply:

1. The breakdown must have left Your Vehicle unable to be driven.

2. All out of pocket expenses must be approved by The Administrator and be supported by valid VAT receipts and invoices. To discuss authorisation, please contact The Administrator on 0344 573 8022.

Overseas Cover

Your warranty cover is valid anywhere in the British Islands. It is also valid in the European Union and the European Free Trade Association (EFTA) for up to 60 days a year.

Nissan MOT Test Cover

Nissan MOT Test Cover is available on Vehicles up to ten years old having travelled less than 100,000 miles from new and which have a minimum of three months until the next MOT test is due, as an option in conjunction with your Nissan Warranty, or as a product in its own right. If Nissan MOT Test Cover has been chosen, details will be shown on Your Welcome Letter.

Listed below are parts whose repair or replacement cost is covered by Nissan MOT Test Cover. The parts specified are covered as a direct consequence of being cited in a MOT fail sheet (Form VT30) as causing the Vehicle to fail.

Lamps, Reflectors and Electrical Equipment

Lamps (including Xenon, HID and LED), reflectors, indicators, bulbs, headlamp levelling and cleaning devices (when fitted for HID or LED headlamps) and tyre pressure monitoring systems (TPMS) are covered for failure due to:

Breakage, discolouration, misalignment, water ingress and corrosion. Failure of the horn.

Battery retaining bracket/stay/support for failure due to insecurity (please note the Battery is not a covered item).

Switches, instrument panel including warning lights and wiring are specifically excluded.

Steering and Suspension

Manual and power steering units, operation of steering lock (where fitted), drag links, track rods/ends, transmission shafts, CV joints and boots, shock absorbers, road springs, wishbones, anti-roll bar links, swivel joints, mountings, sub-frames and wheel bearings are covered for failure due to: Wear, seizure, leakage and insecurity. Steering wheel for cracks or fractures.

Brakes

Brake master cylinder, wheel cylinders, calipers, discs, drums, Electronic parking brake control, Electronic Stability Control (ESC) components, load compensator, ABS, modulator/sensors/computers and brake pipes, hoses, cables are covered for failure due to: Wear, leakage, seizure, splits/cracks, corrosion, adjustment and electrical failure. Brake frictional material is excluded.

Seat Belts and Supplementary

Restraint System (SRS)

Mountings, belts, retractors and buckles, SRS components including airbags, seat belt pretensioners and seat belt limiters are covered for failure due to wear, non-function and insecurity.

Body, Structure and General Items

Vehicle structure is covered for corrosion. Failure due to accident damage is specifically excluded. Engine mountings for excessive movement/insecure/fractured or damaged.

Fuel and Emissions

Throttle body, airflow meter, lambda sensor, EGR valve, catalytic convertor, fuel injection ECU and DPF sensors are covered for failure to meet MOT exhaust gas emission standards (warning lights, tuning and adjustments or any damage caused by contaminated fuel and/or inappropriate fuel are not covered under this section). Fuel leaks are not covered.

Drivers View of the Road

Windscreen wiper arms and blades, windscreen wiper motors and washer motors. Unless listed above all other components are specifically excluded.

Important

Nissan MOT Test Cover does not cover accidental damage, malicious damage or damage caused by neglect. The cost of an MOT Test or re-test (Pre-test Inspection in Northern Ireland) is not covered. Please refer to the Nissan MOT Test Cover Terms and Conditions starting on page 10.

Maximum Claim Limit

In the event of a claim being accepted under this cover, the MOT Test Cover Holder will be reimbursed repair costs up to £750 for parts and labour (including VAT) during each period of Nissan MOT Test Cover.

Section 4 Terms and Conditions

Warranty Terms and Conditions

Please take time to read the following terms and conditions, which are an important part of Your warranty.

1.Warranty Holder The Warranty Holder is the only person who is entitled to make a claim under this warranty.

2. Vehicle Any claim under this warranty must relate to the Vehicle described in the Welcome Letter that accompanies this booklet.

3. Warranty Period The Warranty Period is shown in the Welcome Letter that accompanies this booklet. The warranty will start and expire on the dates shown in this letter, unless the manufacturer’s warranty expires earlier in which case the warranty will start and expire earlier and will reflect the Warranty Period purchased/ provided. It should be noted that if the manufacturer’s warranty is declared invalid or does not exist for whatever reason, the warranty will still start and expire on the dates shown in the Welcome Letter.

4. Authorisation No repair must be carried out without The Administrator’s prior authorisation, with the exception of repairs completed outside the British Islands, which may be authorised by the Warranty Holder.

5. Payment for Repairs When a repair is undertaken by a franchised Nissan dealer, they will obtain prior authorisation from

The Administrator and will invoice Us for the cost of the repair. In certain circumstances, The Administrator may authorise a repair by another dealer in the British Islands or You may authorise a repair outside the British Islands. In either event, You may be required to pay the dealer on completion of the work and may then reclaim the cost from Us.

6. List Prices We will not pay more than the manufacturer’s list prices for parts and current warranty rates for labour time. Actual repair times will be limited to those in the latest Glass’s Guide Institute of Chartered Mechanical Engineers (ICME) manual or the manufacturer’s recommended repair times. Please bear this in mind if You authorise a repair overseas.

7. Invoices to Support Claims Any claim for a repair bill which You have paid direct, or for out of pocket expenses must be supported by a VAT receipted invoice.

8. Inspection of Vehicle and Parts The Administrator reserves the right to inspect the Vehicle before authorising repairs and may also arrange for parts to be examined by a Claims Assessor. You may be asked to ensure that a faulty part is retained for inspection following a repair. We may choose to retain any part replaced under the terms of the warranty.

9. Dismantling of Vehicle It is the responsibility of the owner to authorise the dismantling of the Vehicle and pay the charges if such dismantling proves that the failure is not covered under the warranty. We will only pay for the dismantling if it is part of a valid claim and in accordance with condition 6.

10. Design Faults and Recalls If any of the Vehicle’s components has an inherent design fault or is recalled by its manufacturer, the component which is the subject of the design fault or recall is not covered by this warranty.

11. Servicing It is a condition of the warranty that Your Vehicle is maintained in good condition and serviced in accordance with the manufacturer’s recommendations. A maximum allowance of 1,000 miles either side of the stipulated service schedule mileage and one month either side of the stipulated service time period is permitted. Failure to comply with this requirement may invalidate the warranty. Service receipts should be retained as proof of servicing.

12. Excluded Vehicles This warranty does not cover the following Vehicles: Non-European specification imports, Aston Martin, Bentley, Bristol, Daimler, De Tomaso, Ferrari, Jensen, Kit Cars, Lamborghini, Lancia, Lotus, Maserati, Porsche, Rolls-Royce, TVR, commercial Vehicles with a Gross Vehicle Weight (GVW) exceeding 3.5 tonnes (4.5 tonnes in respect of the Nissan NV400), motorcycles, motor homes and any Non Nissan over 3500cc.

13. Excluded Uses This warranty does not cover any Vehicle used as a taxi, mini-cab, driving school vehicle, made available for hire or reward or used in any sort of competition, track days, rally or racing. It also excludes public service vehicles, police cars, ambulances, fire service and military vehicles.

14. Modification to Vehicle In the event that a modification (including those made before the inception of this warranty), which has not been approved by The Administrator, contributes to a fault, We reserve the right to reject any claim You may wish to make in relation to that fault.

15. Exclusions The warranty does not cover:

a. the gradual reduction in operating performance (wear and tear) due to the age and mileage of the covered Vehicle.

b. any loss, damage or failure which occurs while the Vehicle is outside the Geographical Territories detailed in this booklet.

c. any defect or other loss which has been caused or worsened by the effects of nuclear fuel or nuclear waste, either through direct contact or through exposure to levels of radiation which exceed those permitted in current legislation.

16. False Claims If You make a false claim under the warranty, You will forfeit all benefits and the warranty will be cancelled without any refund payable.

17. Other Warranties and Insurance You must not use this warranty to recover costs which are covered by another warranty or an existing insurance policy.

18. Legal Proceedings Following the acceptance of any claim under this cover, We will have the right to conduct legal proceedings or enter into formal arbitration on Your behalf. In doing so, The Company and/or their insurers will be entitled to take action in Your name. The cost of the action will be Our responsibility, unless You have agreed in writing to an alternative arrangement. We will be entitled to any compensation and/or indemnity benefit obtained through these proceedings, to the extent that these relate to costs or potential liabilities covered by the warranty. We will also be entitled to the costs of this action, if they are assigned to You.

19. Early Expiry The warranty will automatically be cancelled without compensation in any of the following circumstances:

a. if the Vehicle is used as a taxi, mini-cab, public service vehicle or as a driving school vehicle;

b. if the Vehicle is made available for short-term hire or daily rental;

c. if the Vehicle is used in any sort of competition, track days, rally or racing;

d. if the Vehicle is a commercial vehicle with a Gross Vehicle Weight (GVW) exceeding 3.5 tonnes (4.5 tonnes in respect of the Nissan NV400);

e. if the speedometer/odometer of the Vehicle is altered, disconnected or interfered with in any way, unless it is faulty. Faulty speedometers/odometers may be repaired or replaced, but only by franchised Nissan dealers and with The Administrator’s prior authorisation.

20.Invoices for repairs and out of pocket expenses covered by a Nissan Warranty should be made out to Nissan Motor (GB) Ltd, c/o Nissan Extended Warranty Administration.

21. The Administrator Nissan Extended Warranty Administration is authorised by Nissan Motor (GB) Ltd to act as their agents in relation to Nissan Warranty and Nissan MOT Test Cover.

22.Pre-existing Faults The warranty does not cover failures caused by faults which a qualified engineer thinks could have reasonably existed before this warranty began.

23.Cancellation Rights and Refunds We hope that You will be happy with the cover Your product provides. However, You have the right to cancel it within 14 days of receiving the product handbook without giving any reason. If that happens, We will refund Your payment in full. In the event that You wish to cancel within the 14 day period, in the first instance please contact Your supplying dealer who will arrange for the refund. Under no circumstances will a refund be given if a claim has been paid. If Your product is cancelled after the expiry of the 14 day period following receipt of the warranty documentation, no refund will be payable.

24.Governing Law and Jurisdiction This agreement shall be construed in accordance with English Law and the parties irrevocably submit to the non-exclusive jurisdiction of the English courts to settle any disputes which may arise in connection with this agreement.

25.Statutory Rights Nothing in these conditions will reduce Your statutory rights relating to faulty or mis-described goods. For further information about Your statutory rights, please contact Your local authority Trading Standards Department or Citizens Advice Bureau.

26.Nissan Warranty is only available at the point of Vehicle purchase from participating Nissan franchised dealers.

27. Residency Cover under this Nissan Warranty may only be granted to individuals residing, or corporate bodies registered, in the British Islands.

Nissan MOT Test Cover

Terms and Conditions

The Terms and Conditions of the Nissan MOT Test Cover are stated below. They are in addition to the Terms and Conditions starting on page 10.

1. There must be a minimum of three months before Your MOT Test is due.

2. Any exploratory dismantling charges will only be reimbursed as part of a valid claim.

3. It is the responsibility of the Vehicle owner to authorise dismantling and to pay charges if such dismantling proves that the failure is not covered by Nissan MOT Test Cover.

4. If any claim is fraudulent in any respect, all benefits under the Nissan MOT Test Cover will be forfeited.

5. The reimbursement for any claim under the Nissan MOT Test Cover shall not exceed the manufacturer’s list prices for parts and labour costs necessarily incurred in repair of the covered components up to the Maximum Claim Limit stipulated on page 9.

6. The Administrator shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the Terms and Conditions in this MOT Test Cover, unless such statement or representation is supported in writing by the Company on their behalf.

7. A VAT receipted invoice from Your Nissan dealer must support all claims.

8. Nissan MOT Test Cover does not cover:

a. The cost of the MOT Test or Re-Test.

b. Commercial Vehicles with a Gross Vehicle Weight (GVW) exceeding 3.5 tonnes (4.5 tonnes in respect of the Nissan NV400).

c. Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed.

d. Any component covered by any other existing warranties or insurances.

e. Any loss to the MOT Test Cover Holder in excess of the Maximum Claim Limit.

f. Liability which attaches by virtue of an agreement, but which would not have attached in the absence of the said agreement.

g. Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this Nissan MOT Test Cover.

9. Cancellation Rights and Refunds We hope that You will be happy with the cover Your product provides. However, You have the right to cancel it within 14 days of receiving the product handbook, without giving any reason. If that happens, we will refund Your payment in full.

In the event that You wish to cancel within the 14-day period, in the first instance please contact Your supplying dealer, who will arrange for the refund. Under no circumstances will a refund be given if a claim has been paid.

Please note that if Your product is cancelled after the expiry of the 14-day period following receipt of the product documentation, no refund will be payable.

Residency

Cover under this Nissan MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the British Islands.

Nissan MOT Test Cover is available as an option in conjunction with Your Nissan Warranty, and as a product in its own right. If Nissan MOT Test Cover has been chosen details will be shown on Your Welcome Letter.

​

Section 5 Transfer of Ownership

If You sell Your Vehicle during the period of your Nissan Warranty and/or Nissan MOT Test Cover, You may transfer the benefits of the Warranty and/or MOT Test Cover to the new owner, provided that the Vehicle is sold privately and not through a garage, motor trader, auction or similar company. The new owner should complete and sign this form and send the entire booklet (do not detach this page) to The Administrator. The transfer will be subject to The Administrator’ approval with a replacement booklet being returned where approved. If the Nissan Warranty and/or Nissan MOT Test Cover is to remain valid, this booklet must be received by The Administrator within 30 days of the date You sell the Vehicle. We recommend that it is sent by registered post. For further information please contact The Administrator on 0344 573 8022 or by post to:

Nissan Extended Warranty Administration,

Car Care Plan Limited,

Jubilee House,

5 Mid Point Business Park,

Thornbury,

West Yorkshire BD3 7AG.

Part 1

The former owner must fill in this section.

I sold my Vehicle privately on: ............................................................

Please sign below to confirm that You agree to this transfer.

Signed: ................................................................................................

Date: ....................................................................................................

Part 2

The new owner must fill in this section.

Title: ....................................................................................................

Name: ..................................................................................................

Address: ..............................................................................................

.............................................................................................................

.............................................................................................................

Tel: ......................................................................................................

Email: ..................................................................................................

Mileage at transfer: .............................................................................

Vehicle reg no: ....................................................................................

Warranty no: .......................................................................................

I have read and fully understand the contents of this booklet and accept the terms and conditions of the Nissan MOT Test Cover.

I certify that:

• To the best of my knowledge, the Vehicle has been serviced according to the manufacturer’s service recommendations.

• The details in Part 2 are correct.

I understand that the Nissan MOT Test Cover will not be transferred to me until The Administrator informs me that it has accepted this request for transfer. I will then take the place of the former owner as the MOT Test Cover Holder.

Signed: ................................................................................................

Date: ....................................................................................................

​

Section 6 Important Information

Complaints Procedure

We hope that You will be pleased with the service We provide. In the unlikely event of a complaint, You should contact The Administrator in the first instance on 0344 573 8022, or in writing to:

The Complaints Team

Nissan Extended Warranty Administration

Jubilee House

5 Mid Point Business Park

Thornbury

West Yorkshire BD3 7AG.

Please tell The Administrator Your name and Your claim number or product number. Calls to The Administrator may be recorded. The Administrator will contact You within five days of receiving Your complaint. In some cases, this will be to acknowledge Your complaint, but in others it may be to give You a full reply. If The Administrator cannot deal with Your complaint within five working days, they will aim to give a full reply within 28 days. In complex cases, or where further investigation is needed, this may take longer and they will let You know if this is the case.

This procedure is in addition to Your legal rights as a consumer.

You can also email Us at: complaints@motor-admin.com.

We abide by the Motor Industry Vehicle Warranty Products Code of Practice which can be found on The Motor Ombudsman website at www.TheMotorOmbudsman.org.

The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that You are not satisfied with the outcome of a concern.

For further information, you can visit TheMotor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008.

To make a complaint to the Motor Ombudsman You can either call their information line or fill in an online form at www.themotorombudsman.org/consumers/ make-a-complaint.

Please note: The Motor Ombudsman can only deal with Your complaint if You have already complained direct to The Administrator and at least eight weeks have passed since You did that. Complaints to the Motor Ombudsman must be made within 12 months of The Administrator’s final response.

Privacy and Data Protection Notice

1. Data Protection Nissan Extended Warranty Administration (the “Data Controller”) are committed to protecting and respecting Your privacy in accordance with the current Data Protection Legislation (“Legislation”). Below is a summary of the main ways in which the Data Controller processes Your personal data. For more information please visit www.view-privacy-policy.co.uk.

2. Use of Your Personal Data The Data Controller may use the personal data it holds about You for the purposes of providing insurance, handling claims and any other related purposes (this may include underwriting decisions made via automated means), for offering renewal, research or statistical purposes and to provide You with information, products or services that You request from the Data Controller or which the Data Controller feels may interest You. The Data Controller will also use Your data to safeguard against fraud and money laundering and to meet the Data Controller’s general legal or regulatory obligations.

3. Disclosure of Your Personal Data the Data Controller may disclose Your personal data to third parties involved in providing it with products or services, or to service providers who perform services on the Data Controller’s behalf. These include group companies, affinity partners, brokers, agents, third party administrators, reinsurers, other insurance intermediaries, insurance reference bureaus, credit agencies, fraud detection agencies, loss adjusters, external law firms, external auditors and accountants, regulatory authorities, and as may be required by law.

4. International Transfers of Data The Data Controller may transfer Your personal data to destinations outside the European Economic Area (“EEA”). Where the Data Controller transfers Your personal data outside of the EEA, the Data Controller will ensure that it is treated securely and in accordance with the Legislation.

5. Your Rights You have the right to ask the Data Controller not to process Your data for marketing purposes, to see a copy of the personal information held about You, to have Your data deleted (subject to certain exemptions), to have any inaccurate or misleading data corrected or deleted, to ask for a copy of Your data to be provided to any controller and to lodge a complaint with the local data protection authority.

6. Retention Your data will not be retained for longer than is necessary and will be managed in accordance with the Data Controller’s data retention policy. In most cases the retention period will be for a period of seven (7) years following the expiry of the contract, or the Data Controller’s business relationship with You, unless the data must be retained for a longer period due to business, legal or regulatory requirements.

If You have any questions concerning the Data Controller’s use of Your personal data, please contact:

The Data Protection Officer

Nissan Extended Warranty

Administration

Jubilee House

5 Mid Point Business Park

Thornbury

West Yorkshire BD3 7AG

England.